New Luck Terms & Conditions — Complete Service Policy

These Terms & Conditions apply to the use of the New Luck platform (newluck.biz) and all its services. By using or registering on this website, you automatically agree to these terms. If you object to any of them, please discontinue use of the service.

New Luck is an internationally licensed gaming operator. We offer Sports Betting, Live Casino, lottery, and other online gaming services. Participation on this platform is entirely voluntary and at the user's own risk.

These terms and conditions may be updated at any time. Members will be notified of any changes via their registered email or a site notification. Continued use of the service after any changes constitutes acceptance of the updated terms.

You must be 18 years of age or older to open an account on New Luck. Providing accurate and complete information at the time of registration is mandatory. Accounts created with false information may be terminated at any time.

The following information is required for registration:

• Full name (as shown on your National ID)
• An active mobile number (linked to bKash / Nagad / Rocket)
• Date of birth (for age verification)
• A strong password

Creating multiple accounts under the same name is strictly prohibited. This restriction also applies to multiple accounts operated from the same IP address or device. If any such case is detected, all associated accounts will be permanently closed.

New Luck currently provides deposit and withdrawal services through bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

All withdrawal requests must be made using the same mobile number that was used for the deposit. Requests from a different number will be rejected. KYC verification is required for withdrawals of ৳50,000 or more.

Payments to third-party mobile numbers or bank accounts are strictly prohibited. Any violation will result in the transaction being cancelled and the account being placed under review.

New Luck offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus has its own terms, which are clearly stated on the bonus offer page.

General Bonus Terms:

• The welcome bonus applies to your first deposit only and can be claimed once per member.
• A wagering requirement of 15–20x the bonus amount must typically be completed before any bonus winnings can be withdrawn.
• If the wagering requirements are not met within 30 days of receiving the bonus, both the bonus and any winnings derived from it will be forfeited.
• Maximum winnings from bets placed with bonus funds may be capped at 5x the bonus amount.
• Any attempt to abuse bonuses or claim bonuses across multiple accounts will result in forfeiture of all bonuses.

New Luck offers Sports Betting, live betting, and casino gaming services. Once a bet is confirmed, it cannot be changed or cancelled — except where the Cash Out feature is available.

The following rules apply to all betting activity:

1. The minimum amount per bet is ৳100, and the maximum for a single bet is determined by the member's account tier.
2. If a match is cancelled or abandoned, the full stake will be refunded.
3. New Luck reserves the right to void any bet accepted at incorrect odds due to a technical error.
4. Placing opposing bets on the same event across multiple accounts ("arbitrage") is strictly prohibited.
5. If there is evidence of match fixing or the use of insider information, all winnings will be forfeited.

Odds in live betting can change rapidly. The odds displayed at the time a bet is confirmed are final. In the event that a bet is not properly recorded due to a network issue, the record on New Luck's servers will be considered definitive.

The following activities are strictly prohibited on the New Luck platform. Any violation of these rules will result in serious action:

• Creating multiple accounts to claim bonuses or promotions
• Money laundering or transactions involving illegal funds
• Betting using bots or automated software
• Match fixing or use of inside information
• Intentionally exploiting system bugs or glitches
• Unauthorized access to another member's account
• Intimidating or threatening New Luck staff
• Spreading spam or false information on the platform

New Luck may suspend or permanently close an account under the following circumstances:

• If the Terms & Conditions are violated
• If fraud is suspected
• If KYC verification is not completed
• Extended inactivity of more than 12 months
• At the member's own request (self-exclusion)

Members may also request account closure at any time. Any remaining balance will be returned after verification, though bonus balances will not be refunded.

A monthly maintenance fee may apply to inactive accounts after 12 months. If the balance reaches zero, the account will be closed automatically.

New Luck is firmly committed to responsible gaming. We want every member to play for entertainment, not out of financial pressure. To support this, we offer the following tools:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Bet Limits: Set a maximum bet amount for a defined time period.
• Cooling-Off Period: Take a break for anywhere from 24 hours to 30 days.
• Self-Exclusion: Option to permanently close your account.

If you feel your gaming habits are getting out of control, contact our support team immediately. To learn more Responsible Play View page.

For any dispute or complaint, please contact the New Luck customer support team first. We are committed to providing an initial response to all complaints within 48 hours.

Steps for resolving a dispute:

1. Send a detailed complaint to support@newluck.biz.
2. Please include the relevant transaction ID, screenshots, and date.
3. The support team will investigate and provide a decision within 48–72 hours.
4. If you are not satisfied with the decision, you may submit a request for review.

The decision of New Luck's management committee is final in resolving all disputes. Data stored on New Luck's servers will serve as authoritative evidence in any dispute.

New Luck reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes via email or a site notification.

Continued use of the service after any update will be considered acceptance of the new terms. We recommend visiting this page regularly to stay informed.

These Terms & Conditions were last updated on 1 January 2026. For any questions, contact us at support@newluck.biz.