New Luck Privacy Policy — Our Commitment to Keeping Your Data Safe

When you register and use New Luck's services, we collect certain necessary information. Without it, we cannot provide our services properly — which is why it's required. That said, we always collect only the minimum data needed.

KYC documents such as NID or passport are only requested when processing large withdrawals or verifying an account. These documents are stored on encrypted servers and used solely for the verification process.

New Luck uses collected data only for specific, defined purposes. Every use has a clear reason behind it, and we do not go beyond those boundaries.

• Account Management: For registration verification, login security, and account maintenance.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect multiple accounts, money laundering, and other illegal activity.
• Responsible Gaming: To identify signs of problem gambling and provide support to members.
• Customer Support: For troubleshooting and providing customer support.
• Service Improvement: To analyze feature usage and improve the platform.
• Marketing (with consent only): Promotional messages will only be sent with your explicit consent.

We do not use your data for political, religious, or unrelated commercial purposes. If the purpose of use changes, you will be notified in advance.

New Luck never sells or rents your personal information to third parties — not ever. That said, limited data may be shared in specific situations to keep our services running:

• Payment Providers: Only the minimum data necessary is shared with bKash, Nagad, and Rocket solely for transaction verification.
• Legal Authorities: We may be required to share information in response to lawful requests from legal authorities in Bangladesh.
• Security Partners: Security-related data may be shared with trusted security partners for fraud prevention purposes.
• Business Succession: In the event of a change in ownership of New Luck, the new owner will be bound by this Privacy Policy.

New Luck uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser that keep you logged in and remember your preferences.

We use the following types of cookies:

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies will prevent login and other core features from working.

New Luck does not retain your data longer than necessary. Different types of data have their own defined retention periods:

• Account Information: For as long as the account is active, plus 5 years after closure (for legal compliance).
• Transaction History: 7 years (as required by financial regulatory guidelines).
• KYC Documents: 5 years after verification is complete.
• Log Files: 90 days.
• Support Conversations: 2 years after resolution.
• Cookie Data: At end of session or after a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized. The deletion process is complete and irreversible.

As a New Luck member, you have important rights over your own data. To exercise any of these rights, contact us at support@newluck.biz.

New Luck will respond to rights requests within 30 days of receipt. For complex cases, this may take longer, but you will be notified in advance.

New Luck strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any data from minors.

If we become aware that someone under the age of 18 has created an account, we will:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Your deposited balance will be refunded where possible.

New Luck employs multiple layers of security to keep your data safe, and these measures are regularly updated to keep pace with evolving technology.

• TLS 1.3 Encryption: All data transfers are secured with the latest encryption technology.
• Two-Factor Authentication (2FA): An extra verification layer at login.
• 24/7 Cyber Monitoring: Unusual activity is detected automatically.
• Regular Security Audits: Regular audits are conducted by an independent third-party team.
• Data Backup: Secure backups maintained on geographically separate servers.
• Staff Training: All staff receive regular training on data protection.

In the event of a data breach or security incident, we will notify affected members within 72 hours and take all necessary action.

New Luck may update this Privacy Policy in response to changes in our services or legal requirements. In the event of any changes:

• SMS notifications will be sent to your registered mobile number.
• This will be clearly communicated on the site's homepage.
• For significant changes, you will be notified at least 14 days in advance.

Continued use of our services after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

For any privacy questions, complaints, or rights requests, please reach out to our Data Protection team:

Your privacy rights are our highest priority. If you're ever dissatisfied with anything, don't hesitate to let us know — we're committed to making it right.