Question 1

How long does registration take at New Luck, and what do I need?

Accepted Answer

Registering with New Luck takes just 2 minutes. All you need is an active mobile number, a strong password, and your date of birth. No NID or bank account is required upfront. on the Registration page fill out the form and verify your mobile number with an OTP — and your account is ready. Was this answer helpful? Yes No

Question 2

What is the minimum age to register?

Accepted Answer

You must be 18 or older to register on New Luck. Accounts created with a false date of birth will be cancelled during verification and any balance will not be refunded. Following this rule is essential for responsible betting. Was this answer helpful? Yes No

Question 3

Can I open more than one account with the same mobile number?

Accepted Answer

No. Only one account is allowed per mobile number. If the same person registers multiple accounts, both will be closed and any bonuses forfeited. If you've lost access to a previous account, reach out to our support team on Live Chat — we're happy to help. Was this answer helpful? Yes No

Question 4

What should I do if I forget my password?

Accepted Answer

login page Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Use that OTP to set a new password. The whole process takes under 5 minutes. If your mobile number has changed, email us at support@newluck.biz. Was this answer helpful? Yes No

Question 5

Can I close my account?

Accepted Answer

Yes. You can close your account from Account Settings or by emailing support@newluck.biz. Make sure to withdraw your balance before closing. A better alternative is Self-Exclusion — use this to take a break for a set period of time. Was this answer helpful? Yes No

Question 6

Which payment methods are available for deposits?

Accepted Answer

New Luck currently supports deposits via bKash, Nagad, and Rocket — the most widely used mobile banking methods in Bangladesh. To make a deposit, Payments Page Check it out. Crypto and card payments are coming soon. Was this answer helpful? Yes No

Question 7

What is the minimum deposit amount?

Accepted Answer

The minimum deposit at New Luck is ৳200 BDT. Amounts below this will not be accepted by the system. That said, your first deposit qualifies for a 100% bonus regardless of the amount — so ৳200 becomes ৳400 to start with. Was this answer helpful? Yes No

Question 8

How long do withdrawals take?

Accepted Answer

bKash and Nagad withdrawals are typically processed within 5–15 minutes. If verification is required, it may take up to 24 hours. For your first withdrawal, a photo of your NID may be needed for identity verification — this is a one-time step only. Was this answer helpful? Yes No

Question 9

Are there any fees on deposits or withdrawals?

Accepted Answer

New Luck charges no extra fees on deposits or withdrawals. However, your mobile banking provider (bKash/Nagad) may apply their own transaction charges — those are governed by their own policies. Was this answer helpful? Yes No

Question 10

I made a deposit but it hasn't shown up in my balance — what should I do?

Accepted Answer

Deposits are usually credited within 3–5 minutes. If your balance hasn't updated after 15 minutes, contact us via Live Chat or at support@newluck.biz with your transaction ID and amount. We'll resolve it within 24 hours. Was this answer helpful? Yes No

Question 11

How do I claim the 100% welcome bonus?

Accepted Answer

A 100% bonus is automatically added on your first deposit after registration — no promo code needed. For example, deposit ৳500 and get ৳500 bonus, giving you ৳1,000 to play with. For the maximum bonus limit and wagering requirements Promotions page View. Was this answer helpful? Yes No

Question 12

Can bonus funds be withdrawn directly?

Accepted Answer

Bonuses cannot be withdrawn directly. You must first meet the wagering requirements — meaning you need to place bets totalling a specific multiple of the bonus amount (typically 5x–10x). Once the wagering requirement is fulfilled, the bonus is added to your main balance and can then be withdrawn. Was this answer helpful? Yes No

Question 13

Where can I find new bonus offers?

Accepted Answer

All Current Bonuses & Promotions Latest Promotions page are provided. Enable SMS notifications during registration to be the first to know about new offers. Daily login bonuses and weekly cashback are available on a regular basis. Was this answer helpful? Yes No

Question 14

What do I get for referring a friend?

Accepted Answer

With New Luck's referral program, both you and your friend receive a bonus when they sign up. You can find your referral code in Account Settings. Once your friend registers using your code and makes their first deposit, a bonus will be automatically credited to your account. Was this answer helpful? Yes No

Question 15

Which sports can I bet on at New Luck?

Accepted Answer

New Luck offers betting on 30+ sports including cricket, football, tennis, badminton, and kabaddi. Live betting is available for major tournaments such as IPL, BPL, and the World Cup. on the Sports Events page View live matches & odds. Was this answer helpful? Yes No

Question 16

What is live betting and how does it work?

Accepted Answer

Live betting means placing bets in real time while a match is in progress. Odds shift by the moment and opportunities arise as the game unfolds — making it more thrilling than standard betting. To place a live bet, log in and go to the bet page Go. Was this answer helpful? Yes No

Question 17

How do I participate in jackpots and lotteries?

Accepted Answer

on the Jackpot page and join the current jackpot game. on the Lottery page You can purchase a variety of lottery tickets. As long as you have a balance in your account, you're free to participate. New jackpots and lotteries are added on a regular basis. Was this answer helpful? Yes No

Question 18

Can I cancel a bet after it's been placed?

Accepted Answer

Bets generally cannot be cancelled after they are placed. However, if a match is cancelled or postponed, your stake is automatically refunded. For pre-match bets, a cash-out option may be available within certain time windows — this depends on the bet type. Was this answer helpful? Yes No

Question 19

Is my personal information safe?

Accepted Answer

Yes. New Luck uses 256-bit SSL encryption — the same technology used by banks. Your mobile number, transaction details, and betting history are never shared with any third party. For more details on the Privacy Policy page Read more. Was this answer helpful? Yes No

Question 20

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Account Settings → Security → 2-Step Verification to enable it. After that, you'll receive an OTP on your mobile at every login. With this active, no one can access your account even if they know your password. Was this answer helpful? Yes No

Question 21

What should I do if I notice suspicious activity on my account?

Accepted Answer

Change your password immediately and email support@newluck.biz or notify us via Live Chat. We'll secure your account right away. Remember — New Luck will never ask for your password or OTP by phone or message. Was this answer helpful? Yes No

Question 22

How do I get in touch with support?

Accepted Answer

There are three ways to reach New Luck support: (1) Live Chat — fastest option, available 24/7; (2) Email: support@newluck.biz — response within 48 hours; (3) FAQ page (this page) — find answers on your own. All support is available in Bengali. Was this answer helpful? Yes No

Question 23

Where do I submit a complaint?

Accepted Answer

Send a detailed message to support@newluck.biz. Include your account ID, a description of the issue, and screenshots as proof — this helps us resolve things faster. We take every complaint seriously and aim to respond within 72 hours. Was this answer helpful? Yes No

Question 24

Who should I talk to if I'm having trouble with betting?

Accepted Answer

Responsible Gaming page Set up self-exclusion, deposit limits, or a cooling-off period. You can also reach out to our support team directly and we'll help you get it sorted. No judgment — just support. Was this answer helpful? Yes No

Question 25

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Accepted Answer

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New Luck FAQ — All Your Questions Answered

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